Things are not working FNB

Since nobody answers my chat session on your website, and the 'Send us a Message' on the website does not allow me to select 'valid' options, I have to resort to ask my question here :

I would like to know why the interest rate on the Money Maximiser account decreased for Nov 2019 when the repo rate did not change between Oct 2019 and Nov 2019

So basically, now you have 3 COMPLAINTS in one go