JH
Jolene H

1 reviews | Active since Apr 2014

07 Aug 2024, 17:32

Thieving bank rather!!!!

I am so sick and tured of Fnb. Every time I uave funds come in, you find a ****ing reason to keep it. I am no longer under debt review. I even have a paid up letter you gave me yet now you want to take it upon yourself to keep money I truly needed. Funds that are due to me from Sars. You thieving *******s.

When was the last time you sent me a statement of account?

I have sent you proof I am no longer under debt review. Are you that desperate for money that you opt to keep my little refund?

Speaking as a divorced mother of 3.. with no financial assistance from their father, and being unemployed for 5 months I am only starting to find my feet again. Shame on you. You literally taking food out of my kids mouths.

I cannot wait for the day I get to say I use to be a client of FNB. You actually suck.

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Replies (5)
JH
Jolene H's update08 Aug 2024, 12:25
Reviewer Update
Yup... whats new. Only thing you seem tp be good at is logging...

JH
Jolene H's update08 Aug 2024, 13:35
Reviewer Update
Another hour anf a half has passed.. anf nothing. No reply to my email or a call. Fnb's customer service leaves very very much to be desired......
JH
Jolene H's update08 Aug 2024, 15:11
Reviewer Update
Another hour and still nothing
Absolutely useless thieving bank.

JH
Jolene H's update12 Aug 2024, 15:25
Reviewer Update
We are officicially on monday.. no email..no phone call..Drc complaints dept is totally none existent.
And they ignore you now.

That is where our monies in bank fees go.. absolutely **** customer service, and lies.
JH
Jolene H's update14 Aug 2024, 17:37
Reviewer Update
I am still not very pleased but this complaint is heading towards the end. Seems to be a case of patience and a waiting game.

Sharon, thanks for understanding my frustration. Dealing with it and somehow always finding a way to resolve it. I am hoping this is the last time we speak.

Ill be checking for those statements u promised.

Thanx