JVdM
Jacky Van der Merwe

1 reviews | Active since May 2014

10 Mar 2015, 12:50

******* - FNB

I am a single mother of two trying to support my family. For the past 2 months I have been deducted for an outstanding cheque account. This is fine however they have not been deducting according to my arrangement. I clearly told the 15th call centre agent I spoke to, because no one new where to put my call through to, that I could afford R300 a month. They first deducted R500 - no in contact no phone call nothing. Then now today R600. ***!!!! R350 id not hard to understand. I CANNOT AFFORD more!!!! And I told you people tondeducr on the 1st not the 10th!!!!! I wull be closing my FNB account. You peolle are.theives and no one can help me.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Mar 2015, 13:02
Official
Hello Jax0041,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 642596.

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)