1 reviews | Active since Sept 2017
*******!!
I went to FNB this morning as I wanted to do an increase on my transfer limit. When I got there I decided to withdraw the cash rather. I was told that the handling fee would be 00. But as soon as the transaction was done my account balance was less with R1000 of which I was never told that would be the charge. If I had known this I was simply going to increase my limit rather and do a transfer.
This is not the first time FNB has taken money from me. You people always take my money and when I call I would be sent from post to pillar and no one can really explain to me why my money is being taken. Very disappointing taking advantage of your customers, REVOLTING!!!
Good day Josephine Paswavaviri,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Josephine Paswavaviri,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)