Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

23 Apr 2018, 09:47

*******!!

I want to cancel or reduce my credit card limit with FNB and they cannot help with that as I have to wait for 24 to 48 hours, while in the interim they charge me an exorbitant amount called interest daily. The retention department phone rings forever. completely ridiculous!!! *******.

0
Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Apr 2018, 10:06
Official

Good day Lebogang,

We acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

I tried contacting you on the number provided, to no avail.

A formal complaint has been logged on your behalf and has been routed to FNB Credit Card for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

's update25 Apr 2018, 10:11
Reviewer Update
Mariska, Please call me!
's update25 Apr 2018, 10:18
Reviewer Update
I am so monumentally ****ed off right now. Now your department can't close credit cards and can't put me through to the retention department. held on for one hour.
FNB (First National Bank)
FNB (First National Bank)'s reply25 Apr 2018, 13:04
Official

Good Day,

Thank you for your posting.

I have escalated your comments to FNB Credit Card Division and have requested that they be in contact with you.

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)