1 reviews | Active since Sept 2016
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<p>I took out a loan in 2012 for 20 thousand from FnB it took 2 months for the loan to be approved. When it did finally get approved i had changed my mind. I only needed 10 thousand i phoned a consultant who advised and gave me the deposit acc number , of which i did return the 10 thousand on the 18th of march 2012 . First they started by denying the fact that i returned the money because they are ******* with a fancy name .</p> <p>I had to continue woth the instalment for 20 which was 886 per month due to ur incompetence. After a year they told that they see the 10 thousand. I was told to write to the head office of which and the guy took the information of the top of his head and told me that i had to continue with the 20 thousand instalment. I then paid it off after long hustle and countless trips back and fourth to fnb ,</p> <p>i was told that the debt is cleared up but all if the sudden i got a call 2 days ago i got a call saying that i owe 2080 which is ******** cz why not advise within 3 months if there was money left behind. You guys are ******* and *********** i should never recommend ur bank and services to people i know . And you have sort this out and i want that ten thousand back if i had to continue with the 20 thousand instalment. You robbing people and its not right . This has caused me a great deal of stress</p>
Good day Ndondoz,,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Loans complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day Ndondoz,,
We apologise for the frustrating experience you've had and we'd appreciate the opportunity to turn this around with you. We've instructed our Loans complaints team to liaise with the relevant departments to get some insight into the matter and how best to resolve this as quickly as possible.
They'll be in touch with you to assist as soon as they've received the necessary feedback
The reference for your complaint is ***
Kind regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
