Thievery!!!

We app**** for an advance which was paid after our stop order date which has always been the since forever on the 25Th. Then on the 5th we received an sms that we are in arrears ...this has suddenly become apparent after the advance was paid and now i am expected to pay twice for a bond that we paid! i first enquired with the sales department who referred me to customer service , they too referred me to collections spoke with the so called manager Patricia who also wanted to refer me back to sales but i refused and insisted that she escalates the matter with sales...POOR SERVICE FROM A BANK THAT CLAIMS TO BE THE MOST EFFICIENT! This morning the *********** staff instead of calling me with feedback as i had requested my account is debited with R3000?????...someone better attend to this urgently and return my funds!<br>