JT
Jacques T

1 reviews | Active since Feb 2010

10 Jul 2019, 16:42

*****s! ******! ********s!

FNB Card, please proceed and close my credit card account. The reason: I believe you are *****ing from me and the rest of South-Africa. My card expired at the end of June. a new card was issued but not yet delivered. (no, don't say UTI couldn't get hold of me, vodacom insurance, multichoice and even Nedbank did get hold of me many times during the last 2 months and I answered every time) You charge me this month for an additional card at R17. (and I have none. yes. no working card at the moment) So if you pull this stunt with all your customers once every 3 years when a card expires, assuming hypothetically that you have only 1 million customers, you would be *****ING 17 million rand over 3 years from your 1 million loyal customers.

I have had so much misery with you guys since I opened a credit card account with you more than 15 years ago, I am sick and tired with FNB card never be at fault for any of their mess ups.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Jul 2019, 09:17
Official
Good day Jacques, 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is  ***F

Regards,

Hello Peter Complaints Team

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