PG
PAMELA G

1 reviews | Active since Feb 2016

03 Feb 2016, 14:12

THEY WON'T RELEASE MY FUNDS

I have received a gift from my brother in Austraia. The funds are sitting at FNB Forex Department as they will not release the funds into my Business account. I was NOT notified that a gift cannot go into my business account and neither was my brother.<br> <br> My brother has sent a letter to Dinnesh Gopie at forex FNB stating that the funds need to be released urgently and given him my savings account number...... Still Mr Gopie will not assist.<br> <br> This is MY money and I do not see what the big deal is. The business account is MY account and linked to my personal account.<br> <br> I require these funds urgently and with the time difference in Australia, my brother cannot assist me. It has taken eight working days for the funds to get here and NOW this!!!!<br> <br> I am closing my account with FNB as I AM NOT HAPPY with the service.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Feb 2016, 15:57
Official
Hello pgess1,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 861868 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)