GD
Gordon D

1 reviews | Active since Apr 2009

18 Jan 2018, 13:48

They will ***** your money. Be warned

Good Day,

On the 10th January 2018, I received an sms for a deductions on my account to the value of R3 374.76. I phoned the ***** department who refused to open a ***** case as FNB was the one taking money from my account. I was put through to a credit card division, they have taken money from my account for a credit card that has been paid up since February 2017. I have paid up letters from the NCR. I asked to speak to a manager and was on hold for 38mins!!! I hung up and sent an email. It is now 7 days they have not bothered to reply. They have not bothered to explain THEFT and ***** on my account. Refund my money which you have taken without permission. That constitutes theft. Close all of my accounts, I will not bank with a bunch of **********. You have lost yet another client. You are getting good at that. Keep it up!

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply18 Jan 2018, 14:59
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

GD
Gordon D's update18 Jan 2018, 15:26
Reviewer Update
Send email after email and absolutely no assistance, tarnish their name online and you get phoned instantly. Now you know how to get assistance. They can apparently ***** money from your account but now suddenly don't have the authority to close it.
FNB (First National Bank)
FNB (First National Bank)'s reply19 Jan 2018, 12:07
Official

Good day Gordon,

Thank you for your posting.

Your comments has been escalated to FNB Credit Card Division and have have requested that they provide urgent feedback.

I do apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)