1 reviews | Active since Apr 2009
They will ***** your money. Be warned
Good Day,
On the 10th January 2018, I received an sms for a deductions on my account to the value of R3 374.76. I phoned the ***** department who refused to open a ***** case as FNB was the one taking money from my account. I was put through to a credit card division, they have taken money from my account for a credit card that has been paid up since February 2017. I have paid up letters from the NCR. I asked to speak to a manager and was on hold for 38mins!!! I hung up and sent an email. It is now 7 days they have not bothered to reply. They have not bothered to explain THEFT and ***** on my account. Refund my money which you have taken without permission. That constitutes theft. Close all of my accounts, I will not bank with a bunch of **********. You have lost yet another client. You are getting good at that. Keep it up!
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Gordon,
Thank you for your posting.
Your comments has been escalated to FNB Credit Card Division and have have requested that they provide urgent feedback.
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Gordon,
Thank you for your posting.
Your comments has been escalated to FNB Credit Card Division and have have requested that they provide urgent feedback.
I do apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
