they've done it AGAIN!!

FNB now email me requesting ID Documents for 2 BENEFICIARIES in this Trust, and proof of residence of the other trustee. Oh and just for kicks they address me as WENDY, and include THREE spelling mistakes in their email. The latter information they already have. The IDs of my parents is a novel idea, considering the Trust was established in 1990 and this is the first time they have requested this information. Why do they need this information?? What has this to do with FICA??? Unsurprisingly, FNB have stopped any access to my Trust's trading account, AGAIN.<br> Well sorry Mr. FNB, once I can forgive. TWICE means you are fired.