They think they are too big to fail, hence they mistreat clients

FNB is so frustrating.I do not understand why they even have the whole online bank statement thing because it always has the last 2 months missing. And even when you call their call centers, you are left on hold for hours till you give up. How hard is it to simply include my bank statement for June and July? Definitely considering switching banks. I have had enough of FNB. High Charges with fancy names, funny debit orders going off, pending transactions which then go off with high admin fees. Worst bank ever