They ***** Ebucks!!!!! Check your statements

Absolutely disgusted in Ebucks!!! I rarely check how they calculated my reward amount but last month I only received R120 where I normally receive between R500 and R1000. When I checked I saw they penalized me because I apparently didn't spend all my fuel purchases at Engen. This is an absolute lie as on my credit card statement it clearly shows both amounts (as on Ebucks as well) were spent at Engen. I NEVER purchase anything at another fuel station so this was immediately a red flag to me. When I queried this on the app, the bankers were disconnected each time and I was redirected 7 times! Eventually someone had the sense to call me but she didn't give me one chance to speak and kept telling me stuff that didn't make any sense and just didn't want to listen. She got frustrated with me and then transferred me to the Ebucks department. This lady actually had sense and said there was fuel allocation issues the previous month where the system didn't allocate all Engen purchases. She then had to send an approve it to my app which didn't come through at all and then I was just cut off. I called again and same thing, approve it doesn't come through! So first of all, WHY DO I HAVE TO CALL AND QUERY?! If you know there was a glitch then YOU should correct it from your side. How many other people are there who didn't even check, who you also stole from!? I asked again on the app this morning that someone contact me as it's not my fault your system doesn't work but no, I get told I have to call. What bull **** is that!? So I expect a call from someone ASAP to correct my ebucks as well as my level which got dropped because of your **** system!