they should change their motto to we dont care

<p>iv had a very bad experience with fnb last year witha online *****entlent transaction that went off on my account.it was only resolved almost 2months later after logging a complaint on hello peter.when it was resolved i was assured that itl never happen again.AND NOW ITS HAPPENDED AGAIN!!!this time alot more was taken from my account via a fruadulent tranacstion online.its now a 3 weeks and 4 days later and still nothing.when this happened in february i went to my branch a completed the fruad form.the gentlemen who helped me sent it .that was a tuesday,a week later on a thursday a consultant from the ***** department of fnb calls me back and rudly just rattles away .i had to stop her as she called me at 4.30 and i wasnt able to talk as i was still at work.i even asked her to please callme back at a certain time and she refused,she advised me my fruad form cannot be processed due to it being incomplete.i then emailed the gentlemen from the bank that helped me asking about this and he rep**** that it is completed and emailed me the proof.he also advised me he called them and sorted it out.week 2 i went back to bank to follow up and when the gentlmen called the ***** department he was told that it still wasnt processed and the consultant assured the the gentlemen at the bank itl be sorted out by the very next friday ....im so frustrated with this and starting to think that im never getting my money back and that my banking details arent safe with fnb and should look into switching banks,im utterly disgusted by the ***** departments conduct and delay in this regard.like do those people understand customer care priniciples and what there jobs are ...instaed iv been given false hope over and over and **** too.and 3 weeks and 4 days later still nothing the friday i was promised.......that was last week friday!!!!!</p>