They say they will call but don't....

After being with the bank for a while, I am sad to say that the service levels have dropped significantly or maybe it is because I am no longer considered to be a private bank type of client. Wait.... their service even back then sucked. So I downgraded to fusion and was trying to get a small bond from them of R200K and they declined it because of 1) incorrect valuation was done of the property in my opinion, 2) "property falls outside FNB Home Loans lending criteria Markebility limited due to volatile/limited market activity and overall display of subject property" whatever that means because its all mumbo jumbo to me. Plus I am still waiting for a service consultant from their home loans department to call me of a query I lodged over a week and a half ago, ***Q about a pre-approval that expired because said service consultant did not call me either. So sad :(