They say they can't do anything!

I’m extremely disappointed with the service we've received from FNB regarding our joint Business Account. Our account is set up with three signatories, and our signing arrangement clearly states that any two of the three signatories can authorize transactions. However, FNB has repeatedly insisted that all three of us need to be present for any signing, which is not only inconvenient but also contradicts our agreement.

To make matters worse, one of our signatories is currently unavailable. In response, we took the necessary steps to amend the signatories by submitting a new resolution to remove this individual and add a new signatory. Despite this, FNB has failed to verify the new signatory, causing further delays and disruptions to our operations.

This experience has been frustrating and has left us feeling unsupported by FNB. I hope they can improve their service and adhere to the specific terms agreed upon with their clients.