They say "how can we help you" yeah right!!!

FNB is well aware of these debit order ****s that plague their customers, I have had over three unauthorised Debit Orders in the last year and a half. And every time I've managed to reverse them in the branch with no hassle but today a Service Rep that I dealt with wasn't concerned about my issue. Telling me that I was charged a R5 service fee to cancel that debit order, mind you, I didn't even authorise the debit order.

That is absolutely ridiculous! Why am I being charged a fee for something I didn't even authorised. As a custodian of my money, I don't feel safe that any "Joe" company can run a Mak-tape, which is accepted and processed by FNB, I understand that many companies are trying to move away from paper/forms to digital but with the Popi act such unauthorised debits shouldn't be happening repeatedly.

I've stayed this long with FNB out of loyalty but one must face facts. I won't stay if this isn't resolved and if another unauthorised debit order runs off my account.