AM
Akhona M
1 reviews | Active since Jan 2018
26 Oct 2019, 07:08
They only want to make money and have no interests on customers!!!!!!
I went to fnb westgate branch on Monday the 21st of october to downgrade my premier cheque account to a gold cheque account. The consultant kept on convincing me and telling me not to downgrade the account. I told her I am on maternity leave and can no longer afford the ridiculous charges FNB is charging me.. Guess what!!!!! My account is still not downgraded.. What must I do to get a service at FNB? Must I close my account and move to another bank?
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Oct 2019, 09:24Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply26 Oct 2019, 09:24
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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