THEY MESSED UP, NOW I MUST PAY??

On Sunday I drew money at an ATM. I was in a rush and so when the ATM gave me my cash first before my card (since when does this happen anyway?) I took the cash and left my card behind. I discovered my card was missing a few hours later and phoned FNB. I spoke to Jason who informed me that it had already been turned in and cancelled. We then ordered a new one, and I clearly asked that it be sent to the EASTGATE branch for collection. At the end of the call, he \confirmed"this"