They listen to feedback and are willing to provide customer support when necessary.

I last left a pretty nasty review for FNB - albeit I do feel as though my criticisms were justified. Over the course of the last year or so, I can only praise them. If I can give them one criticism, I think that FNB closing their Neelsie branch in Stellenbosch was a pretty bad call.

Now that we've gotten that out of the way; their app has been totally revamped for the better. They've also greatly buffed Share Builder, which was a much-welcomed change. Furthermore, they contacted me before issuing a false EFT reversal that was requested after I'd sold a working item that had been received by the buyer, and even froze my account and conducted monitoring to make sure all was good.

FNB is a great bank, and I'd be happy to place them right alongside Nedbank in terms of customer service and features.