XM
Xolani M

1 reviews | Active since Jul 2011

06 Nov 2015, 08:25

They Listed me for R8 354 867.22 Home loan on ITC

Very unhappy with FNB, they have a judgement against me of R 8 354 867.22 whereas my Bond is R354 867.22 this was an error on their side and after fighting with them for sometime, they sent me an email on the 27th Jan 2015 confirming that it was an error on their side and they have fixed it with Transunion only to find out yesterday that nothing was done about it and it still reflect on my record. the lawyer fees I now have to pay to correct this is R35 000.00 because it was lodged in the supreme court.<br> after being a client with them for 15yrs, it pains me to me treated like this and as a result I will be cancelling my account and moving my bond to another bank, futhermore cancelling the Business account I opend @ the Dobsonville branch. The home loans consultant I spoke to yesterday when I called from the Sandton branch did not even bother to escalate my issue even when it showed on his system that Riana Du Plooy their foreclosure Manager updated on the system on the 27th Jan 2015 that my issue was resolved, he just gave me her numbers and said I have to speak to her directly and did not even include a manager to remedy the situation. So much for \how can we help you""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;601176;748962;14;2;1;1;5;3;5;15/11/06 9:02;135;1;15/10/19 8:38;15/11/06 6:47;Failure to launch;;Chanel;;I submitted a request for warranty service to Sunglass hut. A couple of days later I received an email notification that the sunglasses will be collected from me and that the couriers will contact me to arrange pick up. This never happened. I queried this a number of times and sent through the information that they requested. It has been almost three weeks now and still nothing.<br> <br> I would even pay for the repair if it isn't covered by the warranty anymore, but the service department at Sunglass Hut seems to not have any idea what's going on. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;160524;25;1;2;0;1;0;0;2;15/11/06 9:39;135;NULL;15/11/06 9:15;15/11/06 7:24;Don't understand FICA;7,01E+12;;***;Went to East Rand Mall branch on 4 separate occasions to collect Amex Card. Twice the branch was 'offline', Third time did not have proof of address, fourth time had proof of address but Nedbank do not accept drivers license as proof of identity. Please refer to the FICA.gov website and you will see that if a client does not have the Green Barcoded ID doc you can accept a valid drivers or passport.....your lack of understanding of the law is a huge inconvenience to your customers. Please stay up to date with your training and deliver on the promises you make!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;750517;188;16;2;1;1;5;3;5;15/11/06 12:11;135;2;15/11/06 11:32;15/11/06 9:56;After five phone calls;7,61E+12;;***;I insured my Nokia Lumia with CSurrance, Then I changed phones and insured my LG G# Beat. <br> <br> On the 3rd I lost my phone, thought I left it at home. That night I blocked my phone, The 4th I phoned in and was advised to get an affidavit etc and go to the store, On the 5th I went to the store to check on my excess.<br> <br> The store advised me to call C Surrance PLus. I did that, After five calls and being kept on hold for 45 min, 20 min and 25 min nobody even bothered to get back to me, I am kept on the line on my time with no response, I have not even lodged the claim yet as I don't have transport to police station. <br> <br> To think, I wanted to insure my other phoned too. Now I am scared, really scared.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;903636;802504;18;2;0;1;0;0;2;15/11/06 14:20;135;NULL;15/11/06 13:57;15/11/06 12:05;doesn't keep their promises;8,01E+12;Conrad Manser;***;I had an account that was handed over since last week Thursday I settled the account and still no paid up letter after numerous calls, the promise was made that I would receive my paid up letter today. This was suppose to be done this morning at 9 already. after a phone call again I was promised today. Again I made a phone call as I didn't get any feed back on the matter now I have to find out that I will only be getting my letter on Monday this is bad customer service,;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;874799;188;16;2;0;1;0;0;2;15/11/06 14:51;135;NULL;15/11/06 14:12;15/11/06 12:36;SERIOUSLY not impressed..;7,61E+12;;***;The Cell C general queries number 084 140 takes almost takes 15 minutes before you get assisted , once i got through i was advised i was handed over and transferred to *** upon finally getting through we go through the verification process and the consultant asks for my number i have no clue as the phone was ****** and i haven't used it in ages waiting for my upgrade to become available , 1st consultant who could not help me with all my other details in hand and told me to phone back... Another 10 minutes or so and i am final helped i owe R 125 from 2012 ??? Really i upgrade every year and debit is my payment WHY NOW is my question sadly they cant help me only to tell me whats i have been handed over for and the amount... SERIOUSLY not impressed..;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;64030;33;1;2;0;1;0;0;2;15/11/06 15:34;135;NULL;15/11/06 15:04;15/11/06 13:19;Shocking Service;no idea;Whole Branch;***;The body corp where I live have been attempting to open a business account for 4 months and have received the worst service imaginable.<br> <br> Application was originally done online, and was approved. Further docs were required which was duly emailed but the attachments weren't clear. The chairlady then went to the bank personally and dropped off hard copies.<br> <br> After that there was no further communication. 2 weeks after the original bank visit, the chairlady went back to the bank to query the status of the account, and she was assured everything was in order but they did not know why it hadn't been processed.<br> <br> She then received another email that further documents were required, and were dropped off again in person. The application was escalated by the branch as it was now long overdue.<br> <br> The managing agent and chairlady once again returned to the bank due to errors on the form that FNB had sent. Further forms were provided that needed signatures and were dropped off at the bank this week Monday.<br> <br> When queried as to the status of the app, she was told once again that she was provided the incorrect forms.<br> <br> Seriously FNB! Massive TCF fail! 7 visits to bank! No resolution!<br> <br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;660469;748506;1;2;1;1;5;3;5;15/11/06 15:51;135;5;15/11/06 15:30;15/11/06 13:36;YOU ARE JUST A NUMBER TO THEM.;9,41E+12;Manager;***;Capitec sms me to and told me there is a hold put onto my account and that I need to FICA but there was no warning sms's that they speak off before freezing my account. <br> <br> So I went to Home Affairs Bellville and stood there from 9am till 4pm to request an ID and an temporary ID so long.<br> <br> And then I went to Capitec to FICA so that I can use my account then they tell me they don't accept temporary ID's and I have to give them a real ID, I then phoned the manager to complain about this issue and she doesn't give a dam about me I told her I was going to phone my Lawyer and she just says in a ****y attitude I am welcome to do that.<br> <br> I went to FNB and they helped me and unfroze my FNB account with my temporary ID, I will now take my business to them because at least they treated me way better with respect.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;355345;899;14;2;0;1;0;0;2;15/11/06 16:20;135;NULL;15/11/06 15:32;15/11/06 14:05;Bad service;8,81E+12;All staff;***;I am writing this complaint as I have been waiting for more than 15 minutes now in the queue waiting to pay for a pair of leggings. There seems to be 1 person working at the till/cashier and he is very slow, keeps going to the back office and is on the phone while helping customer in front of the queue, however there are 3 paypoint stations but there is no one there. what frustrates me is that this happens every time i buy stuff here. very slow service. i do not understand whether they are under staffed or the employees just don't want to help. Finally the lady from the cosmetics area asked us to go pay at her counter. I understand that sometimes service is slow but when it happens all the time that's when it becomes a problem. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;284573;793962;16;2;1;1;5;3;5;15/11/06 16:54;135;2;15/11/06 16:35;15/11/06 14:39;frustrated beyond belief;7,21E+12;Sea Point & call Centre;***;I have been cut off at home more times than I care to remember .the last time I went INTO century city to pay they told me I just had to pay R740. then was cut off again as it was apparently R1000 outstanding?!?!? every time is a high reconnection fee. the next time I went into the CC office the guy basically said aloud 'don't you hate it when people come in 10 minutes before closing time?' he PROMISED he would reconnect me so I could work, after showing proof of my payment. did he? No! went in the NEXT afternoon and he went and hid in the back, he knew he hadn't done his job. I went into SEa Point next time I was cut off to give my banking details for EFT. he took them, I said I DONT WANT TO BE CUT OFF AGAIN and they never reconnected me?? I called yesterday and Telkom says it's because bank details take 2 weeks to register?? why didn't SP branch tell me? so she said she'll reconnect me with no charge...AND IM STILL NOT CONNNECTED ARRGGHHH!! am ready to tear my hair out and find a new service provider it's totally ridiculous.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;915419;765374;14;2;0;1;0;0;2;15/11/06 16:59;135;4;15/11/06 16:22;15/11/06 14:44;ORDER *** PAID AND NO DELIVERY;5,81E+12;Andre Nortje;***;I ordered a PS4 Black Ops Special addition 1 TB and paid on Tuesday 2 November. Deadline was payment 3 November.<br> On enquiry why I did not receive my order by 14h00 on Friday, I was informed that they were out of stock.<br> I wish never to do business with this company again and requested a full refund into my bank account.<br> This has inconvenienced me in such a manner, that three weeks after I received a KIDNEY TRANSPLANT, I took to the road and drove to The Grove Mall and purchased a PS4 for my children from DionsWired.<br> I WISH NOT TO DO ANY BUSINESS WITH THIS COMPANY AND WILL ALSO PLACE IT ON FACE-BOOK FOR ALL MY FRIENDS TO SEE.<br> ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;915522;793962;16;2;0;1;0;0;2;15/11/06 18:25;135;NULL;15/11/06 17:59;15/11/06 16:10;No show for installation ;8,50E+12;;***;After submitting all the paperwork and receiving excellent service from Telkom at the Glen, I was very excited when yesterday, my installation date moved up from 7 December to today (6 November). I then proceeded to phone them twice, yesterday and today, to confirm that my installation was going to happen today. Both times I was assured that the installation would happen. It is now 6pm and nobody has arrived. I have spent over R100 on airtime trying to phone the call centre, with the only result being that my number has been taken to escalate the matter. Could someone please just contact me to inform me of what is happening. Nobody has time to sit around waiting for a service that may or may not be delivered.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;657016;33;1;2;0;1;0;0;2;15/11/07 12:32;135;NULL;15/11/07 12:04;15/11/07 10:17;Incompetency;9,01E+12;;***;Good day,<br> <br> Called into the Call Centre explained i can't transfer funds from my Cheque account to my flexi-fixed deposit account because the status says invalid. The call centre agent said he does not see anything wrong then he says ask investement he is not sure. I just want my flexi-fixed account link so i can transfer funds.<br> <br> Never in my life have i dealt with such bad service. Fnb rectify issue so i can transfer funds online.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;710289;793962;16;2;0;1;0;0;2;15/11/08 18:33;135;NULL;15/11/08 18:04;15/11/08 16:18;New /replacement Telkom line installation ;9,20E+12;;***;Had a line installation appointment on Friday 06/11/2015 phoned he call center to confirm that it's happening the same day (Took unpaid leave to be at home for the installation) but no one pitched up ..... Received a sms on Friday night \a Telkom technician has been dispatched to install your line today ...\"" No one pitched up for the installation .... Today (08/11/2015 ) I received a sms that my appiontment was rescheduled for the 18th witch is not fair as I had an appiontment for Friday but now I need to wait longer.This is unacceptable and I demand my line to be installed sooner as it was not my fault that it wasn't installed on the original appiontment date... I even took unpaid leave """

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Nov 2015, 08:40
Official
Hello sxokzin,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Housing finance who will provide you with feedback.

The reference number is 806963.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)