1 reviews | Active since Oct 2016
they just ***** your money
I logged a downgrade on the 3rd of June with FNB and received an email on the 4th confirming this has been done. I went into the branch and surprise surprise the branch couldn't help and said to use chat. I expressed that the Chat function doesn't work because nothing gets done. I was hacked twice in the 1st 3 days of this month with FNB so I have moved banks. I don't need this bank account so decided to downgrade and not pay the high bank fees for nothing in return just endless issues. needless to say after many chats through the App, nothing has been done. according to the latest rep, its successful but the downgrade is not showing and said I need to pay these high bank fees. I did my due diligence and I'm getting penalized for their mistakes. Get your bank in order, why do you have branches if no one can do anything? I even been trying to get ahold of someone to move my bond over to FNB in the past and no help, even the branch couldn't help! stop *****ing money due to your incompetence, I am so happy I moved banks
This has not been resolved, In 2 days it will be a month since I received confirmation of my account downgrade. I received an email from Lynette Van Der Walt, Service Recovery Advisor, Email : *** once and never heard from her again. I attached my email confirmation from 04/7/24 that my account will be downgraded. Also, you have charged me R240 account fees. You WILL reimburse me for that because YOU at FNB can't log tickets. How dare you ***** money from me when I did what I needed to and followed YOUR steps to complete the downgrade. Because your staff is *********** don't make it my fault. I don't care, I will not pay you any more money. my account has nothing left in it, keep *****ing money it wont work.
This has not been resolved, In 2 days it will be a month since I received confirmation of my account downgrade. I received an email from Lynette Van Der Walt, Service Recovery Advisor, Email : *** once and never heard from her again. I attached my email confirmation from 04/7/24 that my account will be downgraded. Also, you have charged me R240 account fees. You WILL reimburse me for that because YOU at FNB can't log tickets. How dare you ***** money from me when I did what I needed to and followed YOUR steps to complete the downgrade. Because your staff is *********** don't make it my fault. I don't care, I will not pay you any more money. my account has nothing left in it, keep *****ing money it wont work.