They have no idea

I decided to change all my accounts from Standard bank to FNB because of a few minor issues and because FNB has eBucks. <br> <br> Because they say how quick and easy it is, I app**** and they phoned me.<br> <br> When I did the application over the phone I was informed that a complete breakdown of pricing would be emailed to me in regards to my check account and new credit card. - This was not done<br> <br> I was told that I would be informed when my accounts have been approved - I was not, but my check card is apparently being delivered today<br> <br> In regards to the credit card application - I sent my proof of income along with all my other documentation but was then phoned for it again - So I sent it to the new email address they gave me<br> <br> This then happened again - A 3rd time I sent it to another email address as instructed<br> <br> Now I receive another message from them saying that I should please send it to them<br> <br> WHY DO I NEED TO SEND MY DOCUMENTS 3 TIMES TO DIFFERENT EMAIL ADDRESSES AND STILL THEY DON'T HAVE IT - EVEN THOUGH THEY GOT THE REST OF THE DOCUMENTS?