They don't want to send me my bank statement

This is the second time I am going onto hello peter to complain about poor service from the same bank that I have been loyal to for 14 years.

Surprisingly it's for something as simple as a bank statement.

I have been requesting a bank statement for my old credit card from the debt review & fnb card department for the period of January 2020 to February 2021.

I have requested this several times via email, banking app, telephonically for since April and yet they have not helped me.

I am truly starting to believe they are refusing to do so, as I accidentally transferred R5000 into this account. To which they refute & claim I only transferred R450, yet they will not send me the bank statements so I can verify this for myself.

FNB if you indeed are correct in that I did not transfer R5000 into this credit card account, why have you been refusing to assist me for 4 months?

I am truly weary of fighting with them for simple service and have begun to consider other banking alternatives...