FN
Frederik N
1 reviews | Active since Feb 2019
22 Feb 2019, 09:38
They don`t even try to contact me back after 2 years
I settled a loan account in 2017 and wanted a settlement letter but now I suddenly have a outstanding balance ! I tried to contact FNB legal but they are transferring me from department to department with no avail ! Even send them mails but no reply Seems FNB again don`t want to do business once they have your money
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Replies (1)
FNB (First National Bank)'s replyOfficial
22 Feb 2019, 11:10Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply22 Feb 2019, 11:10
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number *** was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)