They don’t even bother to give feedback

On the 1st of May I lost my phone as Woolworths Eastgate, I then immediately went to Cell C to do a sim swap and block the phone, the following day I get a message from FNB saying my loan has been deposited to my account, I downloaded the banking app to find that more transactions of e-wallets and cardless withdrawal were done, I then called FNB ***** line to report the matter, I spoke to a lady called Mbali Sithole and she gave me a case ref number 2023****** since that day I have not been called by anyone from FNB, I have been the one doing the follow ups to no assistance at all trying to get a person called Boitumelo Mashele /Soafo who is said to be the investigating officer. Instead I am being transferred from one department to the other. The numbers I was give are ***, ***, *** and ***. These are the following people I would speak to. Njabulo Desmond Nthabeleng Khethiwe Jark Lesego Bongiwe Philisiwe Ngcobo Nonhlanhla Ndlovu Khethiwe Mswane All these people would say they are transferring my call to Boitumelo then my call would be dropped or it would go to voicemail, I leave a voicemail yet till this day I have not received any communication at all from anyone at FNB, I would go to the Eastgate branch and they would be offline, Maponya mall I was told to follow up online, Then I got Lucky and went to Westgate and met the branch manager Pontso whom was able to assist me to locate this ghost Called Boitumelo who is said to be the investigating officer yet the has not been any investigation done since today it’s the 31st yet I still have not received a call. So apparently Boitumelo closed the case and yet the loan amount is still on my account. So still then I was unable to speak to her as she was apparently going into a meeting and she requested that I send through an affidavit and case number of which I sent them and cc’d the kind Pontso Matela and Pontso acknowledges the email yet again Boitumelo said nothing and still today I have not been called by her and next thing FNB will be debiting me for something I don’t. I really request that FNB takes this matter seriously as this has affected my life seriously as I am in the middle of a bond application. I need this to be resolved so as we can part ways because you guys treat your clients horribly. Case was reported at Bedfordview and it’s being handled by