they dont attend to emails - still waiting

fnb does not pay attention to there customerS!!!!!!! i asked them 2 weeks ago to not let a unauthorize debit order come off my account - but now it came off!!!!!!!! i need to pay penalising fees. Then they still charge me an arm an a leg for bank charges!!!!!!!!!! after years I need to change banks - there service is no longer what it use to be!!! please send me the CEO email