1 reviews | Active since May 2016
They do not resolve queries they rather hand you over to legal
<p>I had logged a query with FNB Randburg on the 24 October 2014 with regards to debit orders that were still going off my account, even after I was in the Randburg branch twice. Still today I have not had any feedback. So FNB don’t resolve problem they just create more problem. So they have handed over the account to legal department and have gotten Hammond Pole attorneys to deal with it. and i have been paying them but they are unable to tell me where my money is going. I tried to make a plan to pay of the account with FNB with no luck. So an account that was R20k is now standing on R52k how that can be possible I do not know. But that is crazy. Today I was on the phone to try again to resolve the problem, only to be transferred to wrong departments the whole time and be given the wrong numbers. Like ********** 7204, ********** , ********** all which was given by FNB representative. Which means that they are just passing the buk which they now to do very well.</p> <p>So I have no chose but to let this matter go to court and they can explain why they are refusing me to make payment arrangements and why I have to pay R30k more than what the account is worth. i dont mind paying for the money i have used, but i do have a problem paying for the the messup that FNB has done on my account. I’m done FIGHTING FNB!</p> <p> </p> <p> </p>
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 990659
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused.
we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint 990659
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
So it has been 10 days with no follow up. you see i knew that no one was going to handle this problem. What’s new. I’m so tired of all these empty promises that FNB make. they really need to tell their customer that they don’t really care. they just want their money.
So it has been 10 days with no follow up. you see i knew that no one was going to handle this problem. What’s new. I’m so tired of all these empty promises that FNB make. they really need to tell their customer that they don’t really care. they just want their money.
Good Day
I do apologize for the delay in response and for the relevant department not getting back to you. Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Good Day
I do apologize for the delay in response and for the relevant department not getting back to you. Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Once again FNB have shown how good they are by passing the buck, i has taken them 2 weeks to get back to me to after being told "we will call you back shortly". So instead of investigating my dispute they come back declining my dispute without even doing a proper investigation. So they say they are the best bank, yes at BS ppl and not even caring about their clients even when you go into their banks to resolve the problem. They just make out the client does not know their right and play them on that. this is very shocking service from a registered bank. SO BEWARE!!!! WHEN YOU WANT TO BANK WITH FNB. THEY DON'T REALLY CARE ABOUT YOU, THEY JUST WANT YOUR MONEY. They Will do you in with all your money and turn around and say "sorry for you" with a smile on their face.
Once again FNB have shown how good they are by passing the buck, i has taken them 2 weeks to get back to me to after being told "we will call you back shortly". So instead of investigating my dispute they come back declining my dispute without even doing a proper investigation. So they say they are the best bank, yes at BS ppl and not even caring about their clients even when you go into their banks to resolve the problem. They just make out the client does not know their right and play them on that. this is very shocking service from a registered bank. SO BEWARE!!!! WHEN YOU WANT TO BANK WITH FNB. THEY DON'T REALLY CARE ABOUT YOU, THEY JUST WANT YOUR MONEY. They Will do you in with all your money and turn around and say "sorry for you" with a smile on their face.