AB
Andiswa B

1 reviews | Active since Mar 2018

28 Mar 2018, 15:50

They could not help me increase my daily limit

Recieved the worst service at one of your branches at Odendaalsrus in the Free State province. How is it that they cant help me increase my daily limit? How does it work and how am suppose to increase my limit if your own bank cant assist?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Mar 2018, 08:41
Official

Good day Andiswa Buqa,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Points of Presence for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)