They could not give proper information

I app**** for a temp loan at fnb but I was told that I will only qualify after the 15. When I check the loan on the 16 there was still nothing and called the customer services. The guy who was helping sounded almost sleeping and it was difficult to even hear him. He told me I dont qualify I will qualify on the 27. Whn I asked him why was I told that I have to check on this day he said he doesnt know and was almost ready to drop the phone. I am very disapointed with the service I got and the fact that the person helping is not even able to give answers. I am not saying that I should get a loan even if I dont qualify but I was misinformed and there was no clarity as to why I was given wrong information.