MZ
Menzi Z

1 reviews | Active since Feb 2016

04 Apr 2016, 04:07

They claim its. Premiere but you taken for a ride

I called several times for dem to change my card fees and value added fees debit date but still dey just debit whenever dey feel like and this is bad on my budget cos now i end up as if i dnt manage my accounts well. <br> <br> Secondly this month ive been charged for the debit order that went through without any problems but d incompitent call center lady can't even explain why dey are doing this to my account <br> <br> Thirdly im like any south african who strugles financially, apparently im blacklisted, my bank can't even advice me on how to manage my money, in times of need as in now they rather take and take from me with there smarth tactics. <br> <br> Never thought ill say this but im starting to hate FNB and its long overdue i dont see the \how can i help you\" slogan helps me infact they say how can we help you go to more and more debt den we watch u asking for help while dey laugh #####??im so angry"

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2016, 08:08
Official
Hello menziz@,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 898681.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)