They changed my OTP to my email 2 years ago and now the OTP doesn't come to my email anymore

I got through to FNB yesterday. The agent did not want to help, as I was communicating through my girlfriend's FNB app. I asked to be escalated to a superior and I finally got a phone call around 30mins later. I was told that they will remove my cards, so that I can reset my password. 12 hours later and still NOTHING. I cannot reset my password as it is asking for my blocked cards details, which of course, does not work. I need access to my money ASAP and yet this bank does not want to help when I say I need my money urgently to pay bills.