ST
Sandile T

1 reviews | Active since Nov 2017

11 Nov 2017, 12:41

THEY CANT OPENING A SIMPLE BUSINESS ACCOUNT, THEY REQUEST DOCUMENTS OVER AND OVER AGAIN

HORRIBLE, BAD, STINKING. CALL CENTRE STAFF DO NOT KNOW WHAT THEY ARE DOING. GETTING PAID TO ANSWER CALLS. THEY CAN'T EVEN ESCALATE A QUERY TO TOP MANAGEMENT. WHAT IS DIFFICULT ABOUT OPENING A NEW BUSINESS ACCOUNT?

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Nov 2017, 09:01
Official

Hello Sandile Thwala,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)