They can't help you!!

<p>Account No. ********** 1539</p> <p>Recently I sent an email to my FNB private banker requesting a simple confirmation/validation of my bank account letter. After receiving no response within the automated 24 hour notice, I decided to send the same email request to every single FNB email address I could find online and surprise-surprise, besides the automated email responses, I am still waiting for someone at FNB to have the time to get back to me or send me my letter.</p> <p> </p> <p>I should have known better from my numerous previous experiences that their 24 hours means more like 24 years if ever aka I have sent through queries as long ago as three years that are probably still somewhere in their pipeline of things to do, which I had raise on Hello Peter to get a response, which begs the question, why have departmental email addresses, why not just tell clients to email you directly on Hello Peter for prompt resolution??</p> <p> </p> <p>So to whoever is reading this email, please would you be so kind as to send me a simpe little letter confirming that regretfully I do still have a bank account with you!?! </p>