They can definitely not help you

<p>On July I lodged a query/complaint on something that went wrong with my online banking while playing the Lotto. I only played the R40 after which R480 was taken out of my account. WOW!</p> <p> </p> <p>So I phone FNB online immediately and informed them about this. I was told that I selected the multiple draw option (which I never did, otherwise I did not waste my time phoning them)</p> <p> </p> <p>I have been phoning since 5 July 2016 following up on my own case, because it seems like FNB don't want to phone/assist/help their clients.</p> <p> </p> <p>After phoning on 13 July 2016 I was informed that no refund willl be given and I played 8 draws (8 x R40 = R320 not R480)/ FNB cannot explain this, let alone phone me to give me status updated reating the query/complaint.</p> <p> </p> <p>So much for being a private client, let alone an FNB client. I am embaressed by this serivce! SIES!</p>