GN
Grant N

1 reviews | Active since Nov 2017

29 Nov 2018, 08:29

They are useless team of bankers

This is now the 3rd complaint i am raising against FNB Credit Department and FNB Premier I was give a Quotation over the phone by Sifiso accepted the limit and accepted the Quote was advised it will be activated the same day shortly after i am declined how is that even possible when i was approved over the phone

Please also note that i was contacted yesterday to be told they looking into it guess what they are not they havent even looked i am a client bringing in R372 000 annually to the bank and this is the way they treat there bankers if this matter is not resolved today and my limit has not been activated i will be seeing a attorney to discuss a law suit in aid of me having a recording on my cellphone of a quote.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Nov 2018, 09:44
Official
Good Day,

I acknowledge receipt of your complaint and apologize for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***.

Again I apologize for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)