They are not calling or responding to my email

Sent from my iPhone

On 08 Jun 2021, at 05:59, joy mkhize <***> wrote:

Good morning,

I haven’t received any call from FNB

Policy number 10jh09 revolving facility.....2900 25/05 money wasn’t refunded back to my cheque.

I am not sure what’s happening as I needed my money to be reversed & clarity as to why it keeps on being debited & also confirmation that it won’t happen again.

Thanks & Regards

Sent from my iPhone

On 03 Jun 2021, at 20:13, joy mkhize <***> wrote:

Good evening,

Thanks for responding I’ll await for private banker to contact me.

Strange money was paid to my account later today but it was taken from my credit card.

I hope she’ll give me clarity

Thanks & Regards

Sent from my iPhone

On 03 Jun 2021, at 16:36, Retail Service Recovery <***> wrote:

Good day Mrs. Rotman,

Thank you for taking the time to communicate with us regarding the service failure that you experienced recently. We would like to provide the best solution available to resolve your issue. Your Private Banker will be in contact with you shortly. In addition we will further evaluate how we can prevent this problem from occurring again. Please accept our sincere apology for any inconvenience this has caused. Regards, Salesh Singh | Retail Service Recovery

This email is subject to a disclaimer.

Visit the FNB website and view the email disclaimer and privacy notice by clicking the "About FNB + Legal" and "Legal Matters" links. If you are unable to access our website, please contact us to send you a copy of the email disclaimer or privacy notice.