They admit they are wrong but refuse to help.
<p>So after my previous review of my credit card. FNB phoned me. admiting they made the mistake, but refuse to refund me as I used money they said was mine.</p> <p> </p> <p>how can a company admit fault on two occasions but still refuse to to give me my money back and tell me thats just the way it works.</p> <p> </p> <p>FNB has now proven to me they are just in it to take peoples money.</p>
o yes and I was told a manager will contact me I am still waiting
o yes and I was told a manager will contact me I am still waiting
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)