They actually care?

I was retrenched twice in the span of a year. A combination of risk-taking and bad luck led to a scramble for survival. Out of their own, FNB noticed reduced activity on my account and phoned, offering a three-month pause on my account fees. It's a small gesture which I didn't accept because it wouldn't make much of a dent, but the simple fact that they seem to genuinely care is pretty mind-blowing in our modern world. Just thought I'd share a positive experience for once!