There was a *****ulent transaction on my account for over R16,000, this was reported to the SAPS AS WELL AS TO FNB

There was a *****ulent transaction on my account for over R16,000, this was reported to the SAPS AS WELL AS TO FNB. IT HAS BEEN OVER 2 WEEKS AND NOT A WORD FROM FNB, this has placed me in a dire financial situation to say the least 😡😡😡😡😡