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Mildredb M

1 reviews | Active since Mar 2011

21 Jul 2017, 11:31

There's money that goes off my account

<p>I just received this sms and its not for the first time. I am currently sitting in the office as we speak:</p> <p> </p> <p>FNB :-) R169.00 reserved for purchase @ Finaid (eserve) from cheq a/c..264289 using card..0985. 21Jul 11:22</p>

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Replies (7)
MM
Mildredb M's update21 Jul 2017, 12:40
Reviewer Update

Hi ,

I phoned this number as instructed ********** 404, and i was transfered to the ***** department where i was advised that i must fill a form ,which i did, and emailed it back to **********

Can this matter be resolved with immediate effect. I need that money back in to my account today.

FNB (First National Bank)
FNB (First National Bank)'s reply21 Jul 2017, 12:56
Official

Good Day

Kindly be advised that is the process required in order for an investigation to be conducted as they would need to see if you have a mandated debit order or not.

This would take time alternatively you may visit your nearest FNB Branch.

Kind regards,

Hello Peter Team

MM
Mildredb M's update21 Jul 2017, 12:57
Reviewer Update

What must i visit my nearest FNB for?

FNB (First National Bank)
FNB (First National Bank)'s reply22 Jul 2017, 11:56
Official

Good Day

Kindly be advised that if you are unable to contact the call center your nearest Branch will be able t assist with you with a reversal.

Kind regards,

Hello Peter Team

MM
Mildredb M's update27 Jul 2017, 09:53
Reviewer Update

Hi,

Can i have some feedback regarding this query.

MM
Mildredb M's update27 Jul 2017, 10:16
Reviewer Update

I was told that they cannot reverse a purchase but a debit. What do you want me to do?

MM
Mildredb M's update27 Jul 2017, 10:23
Reviewer Update

I told you that i have already filled the form and emailed it bac****!