1 reviews | Active since Nov 2015
There is no "HOW CAN WE HELP U"
Given the incorrect information. Tried to load a debit order. Was told that the interest would be more but the payment would come off on the 27th December 2017. They didnt load the debit order (which was sent 29th) until yesterday. Now it is in arrears and I tried to make a payment arrangement but the lady was really rude and judgemental. I hate FNB, I hate their service. I wish I didnt have any dealings with them which is why I only have my home loan there.
Hello P@int ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello P@int ,
We truly regret taking note of your experience and the frustration this has caused. Thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)