There is no 0 star option!!!
It is so frustrating to deal with FNB!!! If I could give 0 stars I would!!! There was ***** on my credit card on the 31st May 2019. I called straight away, cancelled my credit card, and ordered a new one. Was told 3 - 5 days to sort out the transaction out and 5 - 7 days for my new card to arrive. I followed up on the 13th of June 2019, to discover that absolutely nothing had been done. I then got a reference number etc. The transaction got sorted out, and I am under the assumption that a card was sent... Spent an hour so far today on a chat with a banker, to get disconnected and have to wait for another banker to start the entire conversation again!!!!
I JUST WANT MY CREDIT CARD SENT URGENTLY TO THE USA! What do I need to do???
Helpful (0)
Replies (3)0
Replies (3)'s updateReviewer Update
18 Jun 2019, 15:44I have also been emailing: ********** since the 6th June 2019, for a different purpose, and so far I have wasted my time with 3 emails and 0 responses. Sigh....
's update18 Jun 2019, 15:44
Reviewer Update
I have also been emailing: ********** since the 6th June 2019, for a different purpose, and so far I have wasted my time with 3 emails and 0 responses. Sigh....
's updateReviewer Update
18 Jun 2019, 15:56Just to point out... I have been using the "secure chat" (STILL ONGOING). I am on the THIRD banker - with 0 answers... I started this chat at 14.19 SA time, and it's now 15.52 SA time. One would think I have nothing better to do with my time.
's update18 Jun 2019, 15:56
Reviewer Update
Just to point out... I have been using the "secure chat" (STILL ONGOING). I am on the THIRD banker - with 0 answers... I started this chat at 14.19 SA time, and it's now 15.52 SA time. One would think I have nothing better to do with my time.
FNB (First National Bank)'s replyOfficial
18 Jun 2019, 16:35Good Day Amanda Clarke
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
FNB (First National Bank)'s reply18 Jun 2019, 16:35
Official
Good Day Amanda Clarke
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***
Thank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologize for any inconvenience caused.
Ref: ***NF
Regards, Hello Peter Team Tel number: ***