There is always a problem when applying for anything

<p>Since day one i have been frustrated with this bank, when i opened our business account. Endless errors on the bank's side made the process of opening a company account a nightmare and it almost cost us our first contract. I was trapped between a rock and a hard place because we couldnt afford to start the application process afresh with a new bank. At the time i did lay complaints with FNB and on HelloPeter and despite lots of calls and promises the process dragged on. Now, my business partner and i decided to apply for business credit cards because we are going overseas. The same drama over again. Forms are sent to us incorrectly populated by FNB (deja vu) which we have to sign and resign, with hardly an apology from FNB side. Then they request information which we send, and a few days later they say they want it in a different format (eg assets, financials etc) here is a tip: why not give instructions on how you want things if there is a specific format? We order two cards (one for each partner) and chose the plain gold card. Phone the bank today to see if the card has arrived (was there yesterday in person) and they say it hasnt arrived. I call the courier and they say it HAS been delivered so i call the bank bank. The bank then calls 30 mins later and says they found it, but I gave them the wrong name to look under(?????) yes bank, i got my own name wrong, i told you i was someone else (***). So i go to collect it, and it is a Platinum card and no card for my partner. When i ask where is hers the lady tells me she would have gotten SMS about hers. I contact my partner: no SMS about any card (in the same way that I never have received any SMS about any card by the way). The bank lady puts me in contact with someone on the phone who says he can see we app**** for a gold card so he doesnt know why i got a platinum, and he cant explain why only one card was issued. I am now tired of this, i cant run my business with a bank that cant do things properly.</p>