CR
Carlene R
1 reviews | Active since Aug 2015
22 Nov 2019, 10:33
Themba Dube turns around an unpleasant experience with great service!
Dear FNB Please convey a special thanks to Mr Themba Dube who successfully turned around highly frustrating experience with the FNB call centre. Themba was my third call this morning after my first for which I was left on hold for approx 25 minutes and the second was cut off after holding for approx another 10 minutes. Themba quickly identified the problem with a simple card activation request and resolved the issue successfully. I was that close to destroying the card. Thank you again Temba!
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FNB (First National Bank)'s replyOfficial
22 Nov 2019, 15:54Good Day Carlene
We've received your compliment. Thank you so much for taking the time to compliment our staff. We will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavor to assist you with any requirements you may have in the future.
Regards
Hello Peter Complaints Team
We've received your compliment. Thank you so much for taking the time to compliment our staff. We will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavor to assist you with any requirements you may have in the future.
Regards
Hello Peter Complaints Team
FNB (First National Bank)'s reply22 Nov 2019, 15:54
Official
Good Day Carlene
We've received your compliment. Thank you so much for taking the time to compliment our staff. We will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavor to assist you with any requirements you may have in the future.
Regards
Hello Peter Complaints Team
We've received your compliment. Thank you so much for taking the time to compliment our staff. We will be sure to pass on your thanks and comments to the relevant department remember we value you as our client we endeavor to assist you with any requirements you may have in the future.
Regards
Hello Peter Complaints Team