HB
Henry B

1 reviews | Active since Nov 2013

20 Feb 2018, 08:36

Their incompetence costing me money

FNB deducts their monthly fees in the middle of the month while my salary gets paid at month end. I've requested them a few times now to move the fees to match my salary date but it just gets ignored. This causes my account to run into arrears and then they charge me R220 for a failed transaction where their fee is only R186. Then the next day its another R220 for the same failed attempt. So at month end, their fee is costing me way more than 3 times of their actual fee.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Feb 2018, 09:28
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***