Their ***** not my *****

<p>I was at an FNB brance in Kroonstad that I have launced a complaint about R40 000 that was trancefered from my bank acount to my ex- girlfriends acount. I work over seas and dont have always internet to do internet banking and like other people that wish they could trust the person they intrusted and shared sighning rights and online banking details incase of payments or emergancys acourances. The lady was helpfull at most at the counter but we had to involve the call center. After explaining that She made a payment from my online banking as she had the details and and have sighning rights all the person could say is that they dont see it as ***** after I told her but I did not approve in person the payment. I told her I know that I have part in the accourance and the only thing I want them to do is to contact the capitec bank and try to retrieve what is left over from the R40 000 all she still said they dont see it as *****. I dont keep FNB liable for the tranceaction but I am a platinum card holder and at least would like some options or propper support from a bank that my forex salary is paid in. As the person is not willing to pay the money back and its not for good and services I see it as *****. What am I to do?</p>