1 reviews | Active since May 2017
their buck-up you still pay
They ****** up, say they are sorry. . . but will still charge you for their buckup! they canselled my card by mistake, I try to buy and it is declined. I then log a complaint. they eventually phone to appologise saying a new credit card has been posted, yet they still charge me for a DECLINED AUTH FEE.
how bizarre!!
Good day Johan van Rensburg,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Johan van Rensburg,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number ***NF was issued for your complaint.
Regards,
Hello Peter Complaints Team
*** (option one)