Theft/Lies/Frustration

We had a big amount of money coming into our account. It "cleared" but was not available for ANY transactions or withdrawals. We have been patient for 3 weeks now. After asking that the money is transferred into a ABSA account, head office phoned and begged us to keep the money with FNB. He PROMISED that the money would be available and transferred to allocated accounts by end of business TODAY. (three weeks and counting....). SO FRUSTRATED!!! Can't help but wonder where the sum of money actually is and why exactly they DON'T want to pay us our own money?!?!?1 WHAT IS GOING ON!!