Theft, without an explanation
I have spent 4 days trying to get an explanation out of FNB who *******ly debited my account for a home loan payment, on a house that is sold!
I have only ever been a customer of FNB, no other bank. However, this will soon change as I have new ever received such poor service.
Apparently i will get a call in 24 to 48 working hours.... Right, I have been waiting 4 days.
Shocking service from what I thought would be my bank forever. Highly disappointed.
Hello chantelle-mogg
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello chantelle-mogg
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)